Shipping & Returns

Return Policy

We want you to love anything you get from us here at the BootSpy Shop. If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order for free within the contiguous U.S. so long as:

  1. Your items are unworn, undamaged, in re-sellable condition (i.e. no excessive pet hair or wear), and in their original packaging.
  2. Your return request is submitted within 14 days of receiving your original order.

We reserve the right to refuse returns that do not meet these criteria. 

Please email and quote your order number to get started on an exchange or return. 

Returns and Exchange Timing

Once our warehouse has received your return, please allow 2 weeks for a refund or store credit to be issued. If it has been longer than two weeks, please contact us.

Order Changes & Cancellations

Our orders are packaged and shipped out quickly after they are placed to ensure that your socks arrive as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We'll do our best to accommodate your request, but cannot guarantee any changes will be able to be made after your order has been placed. Depending on the amount of time after the order has been placed, order changes may be subject to a fee.

Need to make a change to your order? Send us an email.

International (Non-U.S.) Shipping & Returns

At this time, we're not able to accommodate shipping for international orders. 

Defective/Flawed Products

We stand behind the quality of BootSpy products. If you experience any material or craftsmanship flaw, please contact us so that our customer support team can assist. Unauthorized third party purchases are not covered by BootSpy.

Final Sale

Any items purchased as final sale may not be returned or exchanged.